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Monitor Process Escalations

Process escalations occur via CA Clarity PPM jobs. Use the Escalation Job Status section to view a list of escalation jobs and monitor their statuses, or view and edit the rules of escalation objects.

When an escalation happens, you need to know the object, the process name, and the process instance ID. It is also beneficial to know when the escalation was started; when the next escalation will happen, and when the escalation has completed (that is, a resource has finally acted on the step). You can view all of this information on the Escalation Object Filter section of the page.

To monitor process escalations

1. Select Processes from the Data Administration menu.

   The Available Processes page appears.

2. Click the Escalations tab.

   The Escalation Object List page appears.

3. In the Escalation Job Status section, view when a job was last started and completed and when the next job will run. You can also view the status of the last job. You can browse for or filter the escalation objects to view their escalation rules.

   Note: See the Common Features and Personal Options User Guide for more information.

4. On the Escalation Object Filter section, click the Object Code link to view and update escalation rules.
5. On the Escalation Rule Properties page, edit the escalation rules as needed.

More information:

Process-Level Escalation Defaults