Processes › Process Instances › View and Correct Runtime Errors

View and Correct Runtime Errors

On the Initiated Processes page, you can view a list of those process instances that you started. The processes appear in ascending order by status (Running, Completed, Error, Aborting, or Aborted). From this page, you can drill-down to the Initiated Process Messages page and get detail information on an error.

The following error types can display:

• System Errors. Errors that happen within the process management infrastructure.
• Application Errors. Errors that happen within a CA Clarity PPM module that affect process management.
• Warnings. Information that does not prohibit the process from moving forward, but informs you about exceptions that have occurred and that they should be corrected.

If system and application errors occur, the error or warning with the highest precedence is displayed. The precedence order is as follows:

• System Error
• Application Error
• Warning

To view runtime errors

1. Select Organizer from the Personal menu.
2. Click the Processes tab.

   The Organizer: Initiated Processes page appears.

3. In the Messages column, mouse over the icon to get a description of the error for each process instance. Click the icon next to any process with an error status.

   The Initiated Process: Messages page appears.

4. Read the error message and resolve the problem:
   • To re-run a step, select the step and click Retry.
   • To skip the step associated with an error or warning, select the step and click Skip Problem.

     When you skip a runtime error, you may get unexpected results. For example, the process may take another path and not complete as you expected. Or, the process may not be able to continue because the next step in the process may be waiting for this step to complete.

To delete the runtime error or warning

Select the step associated with the error or warning and click Delete.

To cancel the process without fixing any errors

1. Click Cancel Process.

   The Confirm Instances Abort page appears.

2. Click Yes to confirm that you want to abort the listed process instances.

   The Organizer: Initiated Processes page appears.