Chargeback Administration › Chargeback Errors and Warnings

Chargeback Errors and Warnings

Use the Messages page to view and monitor chargeback errors and warnings:

Once the errors and warning are corrected, messages are removed from this page. The following table includes some of the more common messages and their resolutions:

Type

Message

Possible Resolution

 

[Error disbursing debit charges (overallocation).]

 

 

[Error disbursing overhead charges (overallocation).]

 

Warning

No Chargeback Type set on investment.

Set the chargeback options for the investment.

Note: See the Financial Management User Guide for more information.

Error

No credit rule allocation details in range of transaction date.

Define a GL allocation in the credit rule for the transaction date.

Error

No debit rule allocation details in range of transaction date.

Define a GL allocation in the debit rule for the transaction date.

Note: See the Financial Management User Guide for more information.

Error

No matching credit rule found.

Do one of the following:

If no credit rule exists, create a new credit rule. Contact the finance manager.

If a credit rule exists, compare its criteria with the transaction, and adjust or create a new rule to match the transaction, or adjust the transaction to match the rule. Contact the finance manager and investment manager.

Note: See the Financial Management User Guide for more information.

Error

No matching debit rule found.

Do one of the following.

If no debit rule exists, create a new debit rule. Contact the investment or service manager.

If a debit rule exists, compare its criteria with the transaction, and adjust or create a new rule to match the transaction, or adjust the transaction to match the rule. Contact the finance manager and investment manager.

Note: See the Financial Management User Guide for more information.

Error

No overhead rule found.

Do one of the following:

Create an overhead rule. Contact the finance manager. Clear the option to charge remaining costs to overhead on the debit rule.

Note: See the Financial Management User Guide for more information.

Error

The selected Department, Location combination is invalid.

Ensure the properties of the credit rule indicate a valid department and location combination.

Warning

Unable to credit full amount of charge.

Check the credit rule and verify that the GL allocation equals 100 percent for the specified transaction date. For more information, contact the finance manager.

Warning

WIP transaction expense type [Capital Expense|Depreciation] does not match investment billing expense type [Capital Expense|Depreciation].

Do one of the following:

Set the Expense Type of the WIP Transaction to match the Billing Expense Type of the investment. Contact the finance manager.

Set the Billing Expense Type of the investment to match the Expense Type of the WIP Transaction. Contact the investment or service manager

Note: See the Financial Management User Guide for more information.

More information:

GL Allocations for Standard or Credit Rules

Credit Rule Headers

Overhead Rules

Monitor Chargebacks Errors and Warnings

To monitor chargeback errors and warnings

  1. Select Messages from the Chargebacks menu.

    A list of chargeback errors and warnings appear.

  2. Review each error and warning:
    Investment

    Displays the name of the investment used in the transaction.

    Chargecode

    Displays the charge code type associated with the investment.

    Resource

    Displays the resource that incurred cost against the investment.

    Allocation

    Displays the rule on which the error or warning occurred.

    Allocation Type

    Indicates if the rule is a credit or debit.

    Allocation Subtype

    Indicates if the rule is standard or investment-based.

    Batch Date

    Displays the date the Generate Invoice job was run.

    Batch Run By

    Displays the user who initiated the Generate Invoice job.

    On hold
    Message

    Displays the error or warning.

  3. Select the check box next to each message and do one of the following:
  4. Correct the errors and warnings.