Enterprise Administration Guide › Using Privileged Accounts › Request Access to a Privileged Account

Request Access to a Privileged Account

If you need a privileged account password, but your user account does not have privileged access to check out the account, you can submit a request to check out that account. CA Access Control Enterprise Management forwards your request to an approver who can approve or deny your request. If approved, you can then check out the privileged account.

To request a password for a privileged account

1. Click Home, My Accounts, Privileged Account Request.

   The Privileged Account Request: Select Privileged Account page appears.

2. Select an attribute for the search, type in the filter value, and click Search.

   A list of privileged accounts that match the filter criteria appears.

3. Select the privileged account you want to check out and click Select.
4. Complete the request and click Submit. You may also need to provide a Unicenter Service Desk ticket number.

   A window opens informing you that the request was submitted.

   The request is forwarded to the approver and remains pending until approved or rejected. If the request is approved, you can check out the privileged account.