Troubleshooting Guide › Troubleshooting PUPM › Access Denied Message When Creating Windows Agentless Endpoint

Access Denied Message When Creating Windows Agentless Endpoint

Valid on Windows 7 Enterprise Edition

Symptom:

When I attempt to define a Windows 7 endpoint as a Windows Agentless endpoint type, I receive an "Access Defined" message and the process fails.

Solution:

The endpoint creation process fails because the account you specified is not the Administrator account but a member of the Administrators group.

To work around this problem, do the following:

1. Log in to the endpoint you want to manage as a member of the Administrators group.
2. Select Control Panel, User Accounts, Change User Accounts Control Settings.

   The User Account Control Settings window opens.

3. Set the notification level to Default, then click OK.

   You may need to restart your computer for the changes to take effect.

4. Select Administrative Tools, Computer Management, Services and Applications.
5. Right-click WMI Control, then select Properties.

   The WMI Control properties window opens.

6. Navigate to the Security tab.

   The Namespace navigation window opens.

7. Select Root, then select Security.

   The security dialog opens.

8. Select the Authenticated User from the group or user names section.
9. From the Allow column, clear the Execute Methods check box.
10. Click OK to apply the changes.