Release Notes › Installation Considerations › Server Component Installation Considerations

Server Component Installation Considerations

This section describes items you should consider when installing server components (the Enterprise Management Server, CA Access Control Endpoint Management, and Enterprise Reporting).

CA Access Control Enterprise Management in Brazilian Portuguese and Spanish not Supported on Microsoft Windows Server 2003

Valid on Windows Server 2003

Currently, you cannot install the Enterprise Management Server in Brazilian Portuguese and Spanish on Microsoft Windows Server 2003.

Special Characters in Administrator Name

Valid on Windows

The administrative account user name must not include any special characters. For example: '-' character.

Supported JDK and JBoss Versions

You can find supported JDK and JBoss versions on the CA Access Control Premium Edition Third Party Components DVDs.

Prerequisite Kit Installer Considerations

When using the Prerequisite Kit installer utility to install CA Access Control Enterprise Management from the media, after you are prompted to insert the CA Access Control Enterprise Management DVD, you must select Done to continue. You may also need to close the ProductExplorer window that appears when you insert the DVD.

Superuser Account Required for Server Components Installations

To install any of the CA Access Control server components (such as Endpoint Management and Enterprise Management), you must log in as the superuser (root on UNIX or a member of the Administrators group on Windows).

RDBMS Connection Fails During Installation if Java Cannot Be Found

During CA Access Control Enterprise Management installation, when it tries to connect to the RDBMS, a connection failure may suggest that java.exe cannot be located.

Make sure that the full pathname to java.exe is in the system's PATH environment variable.

Enterprise Management Server Installation Does Not Support Spaces in Installation Path

Valid on UNIX

Do not enter spaces in the installation path when you install the Enterprise Management Server.

Set Up CA Access Control Enterprise Management to Work with Active Directory on Another Domain

If you want to work with an Active Directory that is located outside of the domain that you installed CA Access Control Enterprise Management on, you must change the host TCP/IP settings.

To set up CA Access Control Enterprise Management to work with Active Directory on another domain

On Windows

1. Click Start, Control Panel, Network Connections.

   The Network Connections window appears.

2. Right-click the active network connection and click Properties.

   The Connection Properties dialog appears with the General tab open.

3. Select Internet Protocol (TCP/IP) and click Properties

   The Internet Protocol (TCP/IP) Properties General tab appears.

4. Click Advanced and click the DNS tab in the open dialog.

   The Advanced TCP/IP Settings DNS tab appears.

5. Click Add and enter the IP address of the DNS server of the domain that Active Directory is located on.
6. Select Append these DNS suffices (in order) and click Add to add a suffix.

   The TCP/IP Domain Suffix dialog appears.

7. Enter the domain suffix.

   Example: company.com

8. Click OK on all open dialogs to confirm your changes and exit.

On UNIX

Verify that the DNS server name of the domain that Active Directory is located on is set to the correct value.

To verify that the DNS domain name, open the file /etc/resolv.conf and verify that the domain is set to the correct value.

Login to CA Access Control Enterprise Management Using Active Directory Administrator Account

When Active Directory is the user store for CA Access Control Enterprise Management, you must log in to CA Access Control Enterprise Management with the Active Directory account that you provided during the installation and not with the built-in superadmin account. When using Active Directory for the user store, the superadmin account is not assigned the admin role of SystemManager and you should not use it to administer CA Access Control Enterprise Management.

CA Access Control Endpoint Management Installation Instructions Refer to Both Editions of CA Access Control

The CA Access Control Endpoint Management installation instructions that are documented in the Installing CA Access Control Endpoint Management chapter of the Implementation Guide apply to both CA Access Control Premium Edition and CA Access Control. Non-CA Access Control Premium Edition users that want to install CA Access Control Endpoint Management should follow these instructions and use the non-Premium Server DVD.

CA Access Control Endpoint Management Shortcut Points to Port Number 8080

By default, the CA Access Control Endpoint Management installer sets the shortcut to port number 8080. To change the default settings, you must run the CA Access Control Endpoint Management installer directly from the CA Access Control Premium Edition DVD and not from the ProductExplorer.

Use the following command line to define the port to use when installing CA Access Control Endpoint Management:

install_EM.exe -DJBOSS_PORT=<18080>

Alternatively, you can edit the CA Access Control Endpoint Management shortcut to point to a different port after the installation.

CA User Activity Reporting Module Supports Only Trusted SSL Connection

When defining the connection settings of the CA User Activity Reporting Module server, define the SSL connection settings. CA User Activity Reporting Module does not support non-SSL connection.

Note: For more information about integrating with CA User Activity Reporting Module, see the Implementation Guide.

Special Subscription Needed to View CA User Activity Reporting Module Reports from CA Access Control Enterprise Management

To use view CA User Activity Reporting Module reports from the CA Access Control Enterprise Management interface, apply a special subscription update to your CA User Activity Reporting Module server.

To apply the subscription update

1. In CA User Activity Reporting Module, click the Administration tab, the Services subtab, and select the Subscription Module.
2. Provide the following RSS feed URL:

   http://securityupdates.ca.com/CA-ELM/r12/OpenAPI/RSSFeed.xml
   

3. Download and apply all of the modules to CA User Activity Reporting Module.

   You can now view CA User Activity Reporting Module reports from CA Access Control Enterprise Management.

Synchronize the System Time of the CA Access Control Enterprise Management and Report Portal Computers

If you install the Report Portal on a separate computer to CA Access Control Enterprise Management, you must synchronize the system time of the computers. If you do not synchronize the system times, reports that CA Access Control Enterprise Management generates will remain in a pending or recurring status.

Uninstall Fails if You Are Not the Superuser

To uninstall any of the CA Access Control server components (such as Endpoint Management and Enterprise Management), you must log in as the superuser (root on UNIX or Administrator on Windows). If you are not logged in as the superuser, the uninstall fails.