CA ARCserve® D2D On Demand r16 Release Notes

1.0 Welcome

2.0 New Features in the GA Release

3.0 System Information
3.1 System Requirements
3.2 Operating System Support
3.3 Desktop and Laptop Support
3.4 Application Recovery Support

4.0 General Considerations

5.0 Known Issues

6.0 Language Support

7.0 Contact CA Technologies
7.1 CA Support Links

1.0 Welcome

Welcome to the CA ARCserve D2D On Demand Release Notes. This document contains the following information relating to use of CA ARCserve D2D On Demand:

• System requirements, operating system support, application recovery support, and other information you may need to know prior to installation of this product.
• A list of known issues that you should be aware of before you use this product.

2.0 New Features in the GA Release

The following new features have been added to CA ARCserve D2D On Demand for this release:

GRANULAR-LEVEL RESTORE OF EXCHANGE OBJECTS

Each time CA ARCserve D2D On Demand performs a successful backup, a point-in-time snapshot image of your backup is also created. This collection of recovery points allows you to locate and specify exactly which backup image you want to restore. For Exchange you can then browse these recovery points to locate the individual objects (mailboxes, mailbox folders, or mail) that you want to recover.

EXPLORER INTEGRATION

CA ARCserve D2D On Demand provides the capability of directly browsing and restoring files/folder and Exchange objects (mailboxes, mail folders, mail) from Windows Explorer by using the "Change to ARCserve D2D View" option.

COPY RECOVERY POINTS

The Copy Recovery Points feature can now be launched manually (ad-hoc) or automatically based upon your specified schedule.

BACKUP SPEED THROTTLING

CA ARCserve D2D On Demand provides you with the capability to specify the maximum speed (MB/min) at which your backups are written. You can throttle the backup speed to reduce CPU or network use. However, limiting the backup speed, has an adverse effect on the backup window. As you lower the maximum backup speed, it increases the amount of time of perform the backup.

Note: By default, the Throttle Backup option is not enabled and backup speed is not being controlled.

ALERT NOTIFICATIONS

CA ARCserve D2D On Demand provides the following email alert notifications:

• Missed jobs - Sends an alert notification for any scheduled job that did not run at the scheduled time.
• Backup, Catalog, File Copy, Restore, or Copy Recovery Point job failure/crash - Sends an alert notification for all unsuccessful backup, catalog, file copy, restore, or copy recovery point job attempts. This category includes all failed, incomplete, and canceled jobs, and crashed attempts.

  Note: These email alerts are sent with a high importance. The email alerts that have a high importance level setting display a visual indicator of an exclamation point in their Inbox.

• Backup, Catalog, File Copy, Restore, or Copy Recovery Point job success - Sends an alert notification for all successful backup, catalog, file copy, restore, or copy recovery point job attempts.
• Backup destination free space is less than - Sends an email notification when the amount of unused space at the backup destination is less than a specified value.
• New Updates Available - Sends an email notification when a new update for CA ARCserve D2D On Demand is available. Email notifications are also sent if a failure occurs during the check for updates or during the download.
• Resource threshold alerts - Sends an alert notification when any specified resource performance threshold is reached. The monitored resource levels are CPU Usage (percentage), Memory Usage (percentage), Disk Throughput (MB/second) and Network I/O (percentage of NIC bandwidth currently using).

ENCRYPTION/DECRYPTION SUPPORT

CA ARCserve D2D On Demand provides the capability to encrypt and protect (with encryption passwords) your sensitive data and also decrypt the encrypted data after recovery.

• Encryption support is provided for both uncompressed backup format and compressed backup format. (Uncompressed backup will no longer be VHD format if encrypted).
• Windows built-in encryption libraries are used for data encryption and decryption.

  For Windows XP/2003/Vista/2008: CAPI (CryptoAPI) is used for data encryption.

  For Windows 7/2008 R2: CNG (Cryptography API Next Generation) is used for data encryption.

  Note: Data interoperability is supported both ways between CAPI and CNG, meaning that data that is encrypted on Windows XP/2003/Vista/2008 can be decrypted on Windows 7/2008 R2 (and vice versa). This enables moving backups of any machine to a different machine, and restore data from there.

• Encryption password management provides a memory feature so that you do not need to remember encryption passwords when attempting to restore encrypted data. For every encrypted backup, the encryption password will be saved in a password list file.

  As long as you can log into CA ARCserve D2D On Demand, there is no need to remember encryption passwords to restore data from current backups. (Current backups are defined as backups that were created from the same machine that you are logged into). If you attempt to restore data from encrypted backups belonging to a different machine, you will always be asked to provide the encryption password.

FILE COPY

File Copy can be used for copying critical data to secondary locations and can also be used as an archiving solution. File Copy allows you to safely and securely delete the source data after it has been copied to an off-site or secondary storage repository.

CA ARCserve D2D On Demand provides the following capabilities to copy or move files and help you reduce storage cost, meet compliance, and improve data protection.

Note: When you use the option File Copy - Delete Source, the data is moved from the source to the destination (deleted from source location). When you perform a file copy, the data is copied from the source to the destination (files remain intact on the original location).

• Copy files to disk or to cloud based upon your specified policies.
• Block-level file copying lets you save and store only the blocks of the source that have changed as of the last file copying. (Significantly reduces the amount of file copied data).
• Select the source to copy, which can be a specific volume, volumes, folder, or folders.
• Use filters to include or exclude files that are based upon your specific criteria or patterns.
• Specify a schedule for file copying that is based upon completion of a specified number of successful backups.
• File copy versions of the same source at the specified destination.
• Encrypt file copied data for security.
• Compress data before performing file copying process.
• Specify how long to retain file copy data.
• Specify how many versions of the data you can have on the destination.

CA ARCserve D2D On Demand UPDATES

Provides the following capabilities for downloading and installing self- updates to CA ARCserve D2D On Demand:

• Check for new available updates to CA ARCserve D2D On Demand (manually initiated from the UI or system tray monitor or automatically as scheduled).
• Trigger automatic or manual downloading of updates.
• Specify a custom schedule to perform automatically periodic checks for updates.
• Trigger installation of updates either from the UI, the system tray monitor, or silently from the command line.
• Specify to send automatic email notifications when new updates become available (or when problems occur).
• Configure the client and or a staging server to connect to CA Support (directly or by way of a proxy server) to download available updates. (A staging server is a CA ARCserve D2D On Demand installed computer which is used as a temporary storage location for downloading an update before it is installed into a CA ARCserve D2D On Demand client computer from that staging server).
• Use staging servers for clients that have limited access to the Internet.
• Configure multiple staging servers for downloading the updates. If the primary staging server is unavailable, the download function automatically transfers to the next specified staging server.
• Remote deploy from one computer to another and let you move all updates configuration and email settings from that first computer to the deployed computer.

Note: All updates that are released for CA ARCserve D2D On Demand are cumulative. As a result, each update also includes all previously released updates to help ensure that your computer is always up-to-date.

3.0 System Information

This section describes the system requirements and supported operating systems. Review this information before installing and using CA ARCserve D2D On Demand.

3.1 System Requirements

The minimum system requirements for CA ARCserve D2D On Demand are:

• CPU: 1 GHz or faster processor recommended
• RAM: 1 GB or more recommended
• Disk Space Requirements:

  • Installation of CA ARCserve D2D On Demand Setup.exe (full package):

    720 MB (minimum)

    1 GB or more (recommended)

  • Post-Installation Operation (run backups, create log files, generate catalog temp files, etc.):

    1 GB (on system drive)

• File Backup Limitations:

  • X64 - up to 170 million files
  • X86 - up to 110 million files

    Note: For X86 users, if you have more than 110 million files to back up, you should use an X64 machine or refer to the troubleshooting topic "Catalog Job fails when backing up a large number of files on Windows 2003 X86" machine" for an alternate solution.

Other Hardware

• CD/DVD ROM Drive (necessary when installed from a CD/DVD)
• XGA (1024 x 768) or higher-resolution video adapter and monitor

Internet Browser

• Internet Explorer Version 6.0 SP2, Version 7.0, Version 8.0 (all rendering modes), and Version 9.0
• Mozilla Firefox Version 3.6, 8.0, 9.0, and 10.0
• Google Chrome Version 3.0.195.27 or later

Adobe Flash Player

• Adobe Flash Player 10 or later

  Note: Adobe Flash Player is needed on the machine from where the CA ARCserve D2D On Demand server is accessed. This can be the CA ARCserve D2D On Demand server itself or any other remote machine.

3.2 Operating System Support

CA ARCserve D2D On Demand is supported on the following server operating systems (physical or virtual):

Microsoft Windows Server 2008

• R2 Enterprise (x64)
• R2 Standard (x64)
• R2 Datacenter (x64)
• R2 Web Server (x64)
• R2 Server Foundation (x64)
• R2 Core (x64)
• R2 Storage Server (x64)

Microsoft Windows Server 2008

• Enterprise (x86, x64)
• Standard (x86, x64)
• Datacenter (x86, x64)
• Web Server (x86, x64)
• Storage Server (x86, x64)
• Core (x86, x64)
• Server Foundation (x64)
• Windows Server 2008 Hyper-V (x64) – physical only
• Windows Server 2008 R2 Hyper-V (x64) – physical only
• Windows Small Business Server 2008 (SBS 2008)
• Windows Small Business Server 2011 (SBS 2011)

Microsoft Windows Server 2003 R2

• R2 Enterprise Edition (x86, x64)
• R2 Standard Edition (x86, x64)

Microsoft Windows Server 2003 SP1, SP2

• Enterprise Edition (x86, x64)
• Standard Edition (x86, x64)
• Web Edition (x86, x64)
• Datacenter (x86, x64)
• Storage Server R2
• Windows Small Business Server R2

3.3 Desktop and Laptop Support

CA ARCserve D2D On Demand is supported on the following Desktop and Laptop operating systems:

Microsoft Windows Vista

• Ultimate (x86, x64)
• Home Basic (x86)
• Home Premium (x86, x64)
• Business (x86, x64)
• Enterprise (x86, x64)

Microsoft Windows 7

• Ultimate (x86, x64)
• Enterprise (x86, x64)
• Professional (x86, x64)
• Home Premium (x86, x64)
• Home Basic (x86)
• Starter edition (x86)

Microsoft Windows XP

• Professional (x86, x64)
• Home edition (x86)

3.4 Application Recovery Support

CA ARCserve D2D On Demand supports the following application recovery support:

• Microsoft Exchange Server

  • Microsoft Exchange Server 2003 SP1, SP2 Standalone
  • Microsoft Exchange Server 2007 Standalone/Cluster Continuous Replication (CCR) configuration
  • Microsoft Exchange Server 2010 Standalone/Database Availability Group (DAG) configuration
• Microsoft SQL Server

  • Microsoft SQL Server 2005 Express/Standard/Workgroup/Enterprise
  • Microsoft SQL Server 2008 Express/Web/Standard/Workgroup/Enterprise
  • Microsoft SQL Server 2008 R2 Express/Web/Standard/Workgroup/Enterprise

Note: For more details about service pack level support for operating systems and applications refer to the CA ARCserve D2D On Demand Compatibility Matrix.

4.0 General Considerations

This section contains general information you should know before using CA ARCserve D2D On Demand.

• To allow you to effectively troubleshoot your computer problem, CA ARCserve D2D On Demand will not work in the Windows Safe Mode.
• To avoid a possible time sync error, if you change the system time when the browser is connected to the D2D service, you should close the browser and login again.
• File copy will not support copying files from Volume Mount Points and Nameless volumes (volumes which do not have a drive letter). CA ARCserve D2D On Demand will only perform file copy on mounted volumes that have an assigned drive letter.
• The minimum requirement for running a File Copy job is Windows XP SP3.
• To avoid possible failures (mainly for large backup jobs), the buffering I/O settings have been turned off by default. However, with buffering turned off, there may be a corresponding drop or slowdown in backup speed (I/O throughput). If you are performing small backup jobs and want to increase job performance, you can manually turn on buffering as follows:

  1. Locate and open the afstor.ini file (C:\Program Files\CA\ARCserve D2D On Demand\Configuration).
  2. Change the three buffering settings from 0 (off) to 1 (on):

     • BufferingForLocal=0
     • BufferingForUSB=0
     • BufferingForRemoteFolder=0

5.0 Known Issues

The following issues related to CA ARCserve D2D On Demand are known to exist in this release:

• If CA ARCserve D2D On Demand is being installed on a Windows Core Operating System, the presentation banner screens (which are HTML) will not be displayed during the installation process; however, all other portions of the installation will continue normally.
• If you have a Windows 2003 server with CA ARCserve D2D On Demand installed, and you plan to upgrade the OS from Windows 2003 to 2008, you must first uninstall CA ARCserve D2D On Demand and then after OS upgrade is successfully completed, you can reinstall CA ARCserve D2D On Demand. (If you do not uninstall CA ARCserve D2D On Demand prior to the OS upgrade, the server may fail to boot).
• If you are installing CA ARCserve D2D On Demand on any Windows 2008 operating system machine, you may get an MSI Installer "Event ID: 1032" warning message in the Application event log. This is a false alert caused by a system variable used in the product. You can safely ignore this warning.
• If the catalog folder in the CA ARCserve D2D On Demand installation path contains a large number of files, then uninstallation of CA ARCserve D2D On Demand may run slow because the uninstallation process needs to delete this large number of files.
• If you experience a timeout error during CA License Service Startup (Event Log Watch Service) on reboot, you can increase the timeout setting from the default value of 30 seconds (30000 milliseconds) to 2 minutes (120000 milliseconds) as follows:

  From:

  [HKEY_LOCAL_MACHINE \System \CurrentControlSet \Control]

  ServicesPipeTimeout = "30000"

  To:

  [HKEY_LOCAL_MACHINE \System \CurrentControlSet \Control]

  ServicesPipeTimeout = "120000"

• For Firefox users, if you experience a timeout error when browsing a folder with thousands of files, you should perform the following to increase this timeout period:

  1. In the Firefox address bar, input "about:config".
  2. In the filter, input "dom.max_chrome_script_run_time".
  3. Increase the timeout value as necessary. (The time unit is seconds)

     For more details about this problem, refer to: http://kb.mozillazine.org/Dom.max_chrome_script_run_time.

• For Internet Explorer 6 and later, if you experience a timeout error when browsing a folder with thousands of files, you should perform the following to modify the registry entry and increase this timeout period:

  1. Using a Registry Editor (such as Regedt32.exe), open the following key:

     HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Styles

     Note: If the Styles key is not present, create a new key that is called Styles.

  2. Create a new DWORD value called "MaxScriptStatements" under this key and set the value to the desired number of script statements.

     If you are unsure of what value you need to set this to, you can set it to a DWORD value of 0xFFFFFFFF to completely avoid the dialog.

     For more details about this problem, refer to:http://support.microsoft.com/kb/175500

• If you are using Google Chrome as your browser and you click a link from the All Feeds dialog or from any of the Support and Community Access dialogs and no link opens, you should perform the following to enable the link:

  1. Check if there is a pop-up blocked icon displayed in the URL section.
  2. Click the icon and select the "Always allow pop-ups from <YOURSERVERNAME>" option.
  3. Restart Google Chrome. The links from CA ARCserve D2D On Demand should open successfully.
  4. If the data is still not shown in the correct format, check if RSS extension for the Google Chrome browser is installed or not.
  5. If not installed, download and install the RSS extension for the Google Chrome browser and reopen the links.
• CA ARCserve D2D On Demand does not support Windows Active Directory authoritative restore.
• Job cancelation is not supported for a "File Copy" job while it is in the catalog update phase. The File Copy job monitor detail view will show the phase as "Updating File Copy Catalog".
• For a File Copy job, the Job Monitor progress indicators may display an incorrect value when a compressed volume is being copied. For this type of job, the Job Monitor estimated size for the compressed file will be aligned with the "clusters per compression unit" value. This problem will not happen for the files which are resident. If this does happen, you can ignore the progress indicator values because the actual size processed will be correct and only the estimation will be wrong.
• RAID-5 is not supported as a File Copy source.
• If during backup, the Event Log displays an Event 137 error with a Source of NTFS, and the backup was successful, you can ignore this error. This event occurs during backup because of a Microsoft known issue.
• If a new volume is created and a "cannot open file \Device\HarddiskVolume\CAVolTrc.dat" error is written to the event log, it may be because CA ARCserve D2D On Demand is trying to access the new volume as soon it is available, but the file system may take more time to initialize. If this happens, you can ignore this message (driver will automatically retry).
• If you are attempting to restore an entire volume, and the job is reported as incomplete because some files could not be restored, check the Activity Log. If the number of files not restored is just two, then this can be ignored because CA ARCserve D2D On Demand does not restore two temporary tracking files. If more than two files are not restored this may indicate a potential problem in restoring other files. (If you checked the "overwrite existing files" option, the skipped files will also count as the not restored file number).
• Perform the following if your machine hangs when:

  • Backup destination is on a remote network share
  • You switched to the CA ARCserve D2D view
  • Your continuous backups are also running to that same remote share

  Configure the following registry:

  HKEY_LOCAL_MACHINE\SOFTWARE\CA\CA ARCserve D2D\AFStorHBAMgmt\CacheFilePath.

  • Create a key "AFStorHBAMgmt"
  • Under the "AFStorHBAMgmt" key folder, create a string value for "CacheFilePath"
  • Assign a volume to that string value that is not part of the backup source list

    Example: "E:\temp" where the E volume is not part of the backup source list.

• If any UI operation generates a "Failed to connect to server" error (especially under heavy-load conditions), you should refresh the UI before continuing.
• If you are attempting to restore NTFS compressed files and discover a data mismatch between the source and the destination, this problem could be caused by the valid data length (VDL) being greater than the actual file size. If this happens, you can mount that recovery point using the new CA ARCserve D2D On Demand explorer extension and then copy the file.
• If you are attempting to browse the contents of a folder which contains a large number of files and get an "Operation has timed out" error message, this may be because the maximum amount of time to complete the browse operation has been exceeded. If this happens, close the browse dialog and input the path directly in the web UI (you can use Windows Explorer to get the path and paste it in the destination box).
• If you change the drive letter of the CA ARCserve D2D On Demand Backup Destination (when the destination is on the local disk and not a USB stick), the destination drive letter on the home page will be shown as a volume GUID instead of drive letter. As a result, if you reconfigure the backup settings to change the destination to this new drive letter and then attempt to continue with the Incremental Backup option selected, you will not be able to save the new settings. If this happens, you should save the settings with the Full Backup option selected, and then run the Incremental Backup after the settings are saved (and without actually running the Full Backup).
• If you select an internet proxy server for receiving CA ARCserve D2D On Demand Updates or for accessing a cloud location for File Copy, and enter invalid access credentials, the Test Connection may mistakenly test good (due to cache-saved credentials) and may also make the connection to the proxy server (even with invalid credentials). If this happens, you may be unaware of any problem at first; however, if you later experience proxy server connection problems, you should verify your access credentials.
• If you intend to integrate CA ARCserve D2D On Demand with CA ARCserve Backup (such as backing up CA ARCserve D2D On Demand sessions to tape, FSD, deduplication device, etc.), you need to ensure that the CA ARCSERVE AGENT FOR VMWARE RO40595 patch is installed.

• If an Exchange Database level recovery fails, and you get an ESE error -515 in the Windows application event log, perform the following:

  1. Refer to the following Microsoft knowledge base articles to understand how this known issue occurs:

     • http://technet.microsoft.com/en-us/library/aa996759(EXCHG.80).aspx
     • http://msdn.microsoft.com/en-us/library/aa579091(EXCHG.140).aspx
  2. Perform the following procedure to restore the Exchange Database again:

     1. Locate the folder where the Exchange transaction logs exist for the Exchange Database being restored.
     2. Move all files to a different folder for backup.
     3. Resubmit the Exchange Database level restore job.

• If you are running CA ARCserve D2D On Demand on an Exchange 2010 Server and after creating an Exchange catalog, the event log message whose source is "ESE" cannot display detail messages, this may be caused by the eseutil.exe file (a utility that comes with Exchange) and the ese.dll file (the message file) being located in a different folder than the Exchange 2010 installation folder. (When creating an Exchange catalog, CA ARCserve D2D On Demand copies these ESEUtil files to a temp folder to launch it, and then deletes them).   

  If this occurs, you can change the registry key to point the ese.dll message file to the correct location.

  1. Access the following registry key:

     HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\ESE

  2. Change the value "EventMessageFile" for the ESE.dll under exchange 2010 installation folder.

     (Usually it is: "C:\Program Files\Microsoft\Exchange Server\V14\Bin\ESE.dll")

• If you restored a mail object to an Exchange mailbox and this mail was sent from a third-party SMTP server using a MIME format, the CC address properties associated with the individual names may not display the correct name or mail address when the mail is viewed by OWA (Outlook Web Access).
• If you are attempting to perform a backup on an Exchange server (with Exchange Granular Recovery), you may get an "Event ID 29, source volsnap" error logged into system event log. This may be because you have a persistent volume shadow snapshot (VSS) stored on one volume disk and this volume is backed up using CA ARCserve D2D On Demand, and the backup is then mounted as a local volume. The persistent volume snapshot on the mounted volume is duplicated with the one on original volume. If this happens, you can safely ignore this error message and there is no negative impact.
• If you are attempting to generate an Exchange GRT catalog for an Exchange database and you get a pop-up message dialog informing you that there is an unformatted partition, it may be because CA ARCserve D2D On Demand is trying to read the file system data before the backed-up VHD file is mounted. If this happens, you can ignore this message and click Cancel on the message dialog.
• When restoring an Exchange mail object to an alternate location, the mailbox account will have the Display name and Account name in the Current Active Directory. In most cases these names are the same. However, CA ARCserve D2D On Demand only displays the Account name (and not the Display name). If you change the Display name after a backup was performed, the Account name and the Display name will no longer be the same. This difference in names will not affect the restore job because the Account name and Display name can be different for the same mailbox  account.
• Due to a Microsoft limitation that affects Hyper-V, Windows 2008 VM cannot boot from SCSI disks attached to it (boot volume on SCSI disk). As a result, if you have Windows 2008 machine (IDE disks attached) you will not be able to perform BMR of this machine to a VM (SCSI disks attached) on a Hyper-V host. Microsoft has documented that they cannot use SCSI disk as boot disk (http://technet.microsoft.com/en-us/library/dd296684(WS.10).aspx).
• If you have Daemon Tool version 344 installed, you should upgrade to the latest version before performing BMR. If you attempt to perform BMR to dissimilar hardware and have Daemon Tool version 344 installed, you may encounter a blue screen issue after BMR. (This is a known issue with Daemon Tools which has been fixed in the new release).
• If you use VMXNET2/3 as the virtual network adapter for a VM hosted on a vSphere server, you may not be able to access the network because the driver for VMXNET2/3 is not included in CA ARCserve D2D On Demand BMR PE image. If this occurs, you can add a "legacy" network adapter to the VM in VM configuration prior to performing the BMR, use it to access the network during BMR, and then remove it after the BMR is complete.
• If you are attempting to restore a SQL Express database on a Windows XP (32-bit) machine, the SQL Express restore will fail. If this happens, you can perform a Bare Metal Recovery (BMR) to restore the entire machine, then the SQL database can be restored after BMR.
• If you are attempting to perform BMR and the size of your hard disk is larger than 2TB, the displayed disk size on the CA ARCserve D2D On Demand BMR UI may not be correct. If this happens, it may be because your server does not support a disk size larger than 2TB.
• If you configure a schedule for copying recovery points, and set the copy recovery point retention count to 1, you may not be able to use this copied recovery point to perform BMR. When you select this recovery point and try to proceed during BMR, an error message will be displayed saying it cannot lock this session. (This only happens when the retention count set to 1). If this happens, you can browse to the backup destination folder, and manually delete a file named "SessCfg.ses", then the BMR should be successful.
• CA ARCserve D2D On Demand does not support disks with a 4KB sector size as a backup destination or as a BMR source.
• If you are configuring your email alert notification settings, and the subject field contains surrogate characters (multilingual characters that cannot be represented by a one double-byte code in UTF-16 encoding), these surrogate characters may appear as garbage characters in the email alerts received. (The email alerts will still be sent out, but the email subject field that is received may be affected). If this happens, you should reword the email subject and not include surrogate characters.
• If the Backup Now dialog is accessed from the CA ARCserve D2D On Demand Monitor (not from the home page), JIS2004 characters that you attempt to enter in the Backup Name field may not display.
• JIS2004 characters may not display correctly in the CA ARCserve D2D On Demand UI when used as a part of the destination path for backup/file copy/copy recovery point jobs. This problem may also affect JIS2004 characters being incorrectly displayed email titles when configuring email alert notifications. To avoid this problem, do not specify destination paths or email alert titles which contain JIS2004 characters.
• If the "automount" option is disabled, CA ARCserve D2D On Demand will not be able to back up volumes that do not have any mounting point (no drive letter or not mounted to a directory). (This is usually observed on Windows 7 / 2008 R2 systems where the system volume does not have any mount point, but is not limited to these operating systems).

  To check if "automount" is enabled or not, launch command line console and type:

  diskpart.exe

  automount

  If the automount option is disabled, enter the following command:

  automount enable

  A problem occurs when integrating CA ARCserve Backup and CA ARCserve D2D On Demand, and you change the CA ARCserve D2D On Demand backup destination from a local drive to a remote network drive. If you continue to perform incremental backups to chain the two destinations, any attempt to then use CA ARCserve Backup to perform a backup to tape of the CA ARCserve D2D On Demand session from machine that hosts the second destination will not work.

• If during the Catalog generation process of a Backup job you change the Subscription details to a new account or change the selected Archive Set, the file copy job may fail with the following error message: "File Copy destination is corrupted or has not been initialized, File Copy job will be failed."

  If this occurs, initiate a new backup job and the file copy will then run successfully.

• For a Microsoft Exchange Server 2003 Granular-Level Restore, if mail objects with attachments are sent using Microsoft Office Outlook Web Access, the attachments may not be accessible after restoring by Web Applications or Explorer Integration from a successful backup.
• If CA ARCserve D2D On Demand installation (local or remote) fails due to driver installation, with error "1058" recorded in the driver installation log file, this is caused by the "Windows Update Service" being stopped or disabled on the target computer. The CA ARCserve D2D On Demand driver depends on WDF 1.9, and the WDF 1.9 installation package that is included in the CA ARCserve D2D On Demand installation is in form of Windows Update and requires the Windows Update service to be started and running to install.

  If this occurs, you can run the "services.msc" utility to launch the service manager to find the "Windows Update" service and enable/start it and then reinstall CA ARCserve D2D On Demand.

• If you schedule repeat backups (Full or Incremental) at an interval of less than every 60 minutes, you should first make sure you have saved your Subscription settings. This will verify that you have all proper licenses and allow your settings to be saved.
• If you have a previous version of CA ARCserve D2D installed, you must first uninstall the version of CA ARCserve D2D before installing this CA ARCserve D2D On Demand version.
• If you participated in the CA ARCserve D2D On Demand Beta test program, an upgrade to the released version is not supported. You must first uninstall the Beta version of CA ARCserve D2D On Demand before installing the released version.

6.0 Language Support

A translated product (sometimes referred to as a localized product) includes local language support for the product's user interface, online help and other documentation, as well as local language default settings for date, time, currency, and number formats.

For CA ARCserve D2D On Demand for Windows, this release has been translated/localized into the following languages, in addition to the English release:

• Chinese (Simplified)
• Chinese (Traditional)
• French
• German
• Italian
• Portuguese
• Spanish

7.0 Contact CA Technologies

Contact CA Support

For your convenience, CA Technologies provides one site where you can access the information you need for your Home Office, Small Business, and Enterprise CA Technologies products. At http://ca.com/support, you can access the following:

• Online and telephone contact information for technical assistance and customer services
• Information about user communities and forums
• Product and documentation downloads
• CA Support policies and guidelines
• Other helpful resources appropriate for your product

Providing Feedback About Product Documentation

If you have comments or questions about CA Technologies product documentation, you can send a message to techpubs@ca.com.

If you would like to provide feedback about CA Technologies product documentation, complete our short customer survey, which is available on the CA Support website at http://ca.com/docs.

7.1 CA Support Links

Support Links for CA ARCserve D2D On Demand:

CA Support Online offers a rich set of resources for resolving your technical issues and provides easy access to important product information. With CA Support you have easy access to trusted advice that is always available. The following links let you access the various CA Support sites that are available to help you:

• Understanding your Support

  This link provides information on maintenance programs and support offerings, including terms and conditions, claims, and service hours.

  https://support.ca.com/prodinfo/d2dondemandsupportofferings

• Registering for Support

  This link takes you to the CA Support Online registration form which is used to activate your product support.

  https://support.ca.com/prodinfo/supportregistration

• Accessing Technical Support

  This link takes you to the One-Stop Product Support page for CA ARCserve D2D On Demand.

  https://support.ca.com/prodinfo/arcd2dondemand

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