Arcserve® Backup Client Agents and Enterprise Options Readme

1.0 Welcome

Welcome to the Arcserve Backup Client Agents and Enterprise Options Readme. This readme file contains information including minimum operating system and hardware requirements for the Arcserve Backup components included on this installation media. You can also find detailed information that explains known technical problems and workarounds, including any unique situations.

2.0 Arcserve Backup File System Agents Release Levels

File system agents let you protect the files that reside on computers running various operating systems.

The table that follows identifies the file system agents that are packaged with this release of Arcserve Backup, and the release level of each agent:

3.0 Operating System Support

The following sections provide information about the supported operating systems for the Arcserve Backup Client Agents.

3.1 Supported Operating Systems for the Client Agent for UNIX

You can install the Arcserve Backup Client Agent for UNIX on the following operating systems:

• Solaris 8, 9, 10, and 11 SPARC
• Solaris 10 (x86 32-bit and 64-bit)
• Solaris 11 (x86 64-bit)
• IBM AIX (Physical machine and LPAR) 5.2, 5.3, 6.1, and 7.1
• HP-UX 11.23 and 11.31 PA-RISC
• FreeBSD version 7.2 through 9.0 (x86 and x64)
• Non-global zone on Solaris 10 SPARC
• Non-global zone on Solaris 10 (x86, x64)

3.2 Supported Operating Systems for the Client Agent for Linux

You can install the Arcserve Backup Client Agent for Linux on the following operating systems:

• Community ENTerprise Operating System 5.x, including SMP through 6.3 (x86, AMD64, Intel EM64T)
• Oracle Enterprise Linux Server 5.5 including SMP through 6.3 (x86, AMD64, Intel EM64T)
• SUSE Linux Enterprise Server 9.x including SMP through 11 SP2 (x86, AMD64, Intel EM64T)
• Novell Open Enterprise Server 2 10.x (x86, AMD64, Intel EM64T)
• Novell Open Enterprise Server 11, SP1 (AMD64, Intel EM64T)
• Turbolinux 11.x (x86, AMD64, Intel EM64T)
• Miracle Linux 4.0 (x86, AMD64, Intel EM64T)
• Red Flag Data Center Server 5.0 (x86, AMD64, Intel EM64T)
• Asianux 3.x (x86, AMD64, Intel EM64T)
• Debian 5.x through 6.06 (x86, AMD64, Intel EM64T)
• Ubuntu Server 10.04 LTS through 12.04 (x86, AMD64, Intel EM64T)
• Red Hat Enterprise Linux Server 4.x including SMP through 6.3 (x86, AMD64, Intel EM64T)
• Red Hat Enterprise Linux 7 (AMD64, Intel EM64T)

3.3 Supported Operating Systems for the Client Agent for Mainframe on Linux OS/390

You can install the Arcserve Backup Client Agent for Mainframe Linux OS/390 on the following operating systems:

• Red Hat Enterprise Server 4.x through 6.3 (s390 and s390x) including SMP
• SUSE Linux Enterprise Server 9.x through 11 SP2 (s390 and s390x) including SMP

3.4 Supported Operating Systems for the Client Agent for Mac OS X (Supported on Windows Only)

You can install the Arcserve Backup Client Agent for Mac OS X on the following operating systems:

• Apple OS X 10.6 (intel)
• Apple OS X 10.7 (intel)
• Apple OS X 10.8 (intel)

Note: For more information about support for newer versions of the operating systems in the above list, contact CA Support at http://ca.com/support.

3.5 Supported Operating Systems for the Client Agent for OpenVMS (Supported on Windows Only)

You can install the Arcserve Backup Client Agent for OpenVMS on the following operating systems:

• VAX 6.2, 7.1, 7.2, and 7.3
• AXP 6.2, 7.1, 7.2, and 7.3

3.6 Supported Operating Systems for the Agent for Oracle (UNIX)

You can install the Agent for Oracle on the following UNIX operating systems:

• Solaris 9, 10, and 11 SPARC
• Solaris 10 (x86 32-bit)
• IBM AIX (Physical machine and LPAR) 5.2, 5.3, 6.1, and 7.1
• HP-UX 11.23, 11.31 PA-RISC
• Non-global zone on Solaris 10 SPARC
• Non-global zone on Solaris 10 (x86)

3.7 Supported Operating Systems for the Agent for Oracle (Linux)

You can install the Agent for Oracle on the following operating Linux operating systems:

• Red Hat Enterprise Server Linux 4.x including SMP through 6.3 (x86, AMD64, Intel EM64T)
• Oracle Enterprise Linux Server 5.5 including SMP through 6.3 (x86, AMD64, Intel EM64T)
• SUSE Linux Enterprise Server 9.x including SMP through 11 SP2 (x86, AMD64, Intel EM64T)
• Novell Open Enterprise Server 2 10.x (x86, AMD64, Intel EM64T)
• Novell Open Enterprise Server 11, SP1 (AMD64, Intel EM64T)

3.8 Supported Operating Systems for the Enterprise Option for AS400

You can install the Arcserve Backup Enterprise Option for AS400 on the following operating systems:

• AS400 V5 R3 (5.3), and V5 R4 (5.4)
• V6 R1
• V7 R1

3.9 Supported Operating Systems for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

The following table describes the operating system requirements for the Enterprise Option for SAP R/3 for Oracle:

Required Patches

• AIX Platforms:

  The following patches are required for AIX platforms:

  • All platforms--xlc.rte 9.0.0.0 or higher is required
  • AIX 5.2--Fix package 5200-08 or higher is required
  • AIX 5.3--Fix package 5300-07 or higher is required
  • AIX 6.1--Base level 6100-GOLD is required

  Note: For more information, see the IBM Fix Central website and search for the version of your operating system.

• HP-UX Platforms:

  The following patches are required for HP-UX platforms:

  • PA-RISC 11.23--Patch PHSS_37201 or higher is required
  • PA-RISC 11.31--Patch PHSS_37202 or higher is required

  Note: For more information, see the HP website and search for the version of your operating system.

3.10 Supported Operating Systems for Arcserve Backup UNIX and Linux Data Mover

The Arcserve Backup UNIX and Linux Data Mover is supported on the following operating systems:

• IBM AIX (Physical machine and LPAR) 5.2, 5.3, 6.1, and 7.1
• HP-UX 11.23, 11.31 PA-RISC
• Solaris 9,10,11 SPARC and Non-global zone on SPARC 10
• Red Hat Enterprise Linux Server 4.x including SMP through 6.3 (x86, AMD64, Intel EM64T)
• Oracle Enterprise Linux Server 5.5 including SMP through 6.3 (x86, AMD64, Intel EM64T)
• SUSE Linux Enterprise Server 9.x including SMP through 11 SP2 (x86, AMD64, Intel EM64T)
• Novell Open Enterprise Server 2 10.x (x86, AMD64, Intel EM64T)
• Novell Open Enterprise Server 11, SP1 (AMD64, Intel EM64T)
• Community ENTerprise Operating System 5.x, including SMP through 6.3 (x86, AMD64, Intel EM64T)

Note: UNIX and Linux Data Mover may not be able to detect libraries that use drivers that do not support Solaris non-global zones.

4.0 System Requirements

The following sections provide the minimum system requirements for each Arcserve Backup component.

4.1 System Requirements for the Client Agent for UNIX

To use the Client Agent for UNIX, you must satisfy the following minimum system requirements on the supported operating systems:

Solaris SPARC or x64

• Solaris Ultra SPARC models or higher or x64 systems
• 256 MB RAM
• 25 MB hard disk space on the client agent installation file system
• 25 MB hard disk space (temporary) on /var/tmp

Solaris Intel x86

• Any Intel x86 system with at least 1 GHz CPU
• 256 MB RAM
• 25 MB hard disk space on the client agent installation file system
• 25 MB hard disk space (temporary) on /var/tmp file systems

IBM AIX (Physical machine and LPAR)

• RS 6000 models or higher
• 256 MB RAM
• 25 MB hard disk space on the client agent backup installation file system
• 25 MB hard disk space (temporary) on /var/tmp file system

HP-UX PA-RISC

• HP-UX 9000 Workstation or Server
• 256 MB RAM
• 25 MB hard disk space on the client agent installation file system
• 25 MB hard disk space (temporary) on /var/tmp file system

FreeBSD x86

• x86 platform machines
• 500 MHz CPU
• 256 MB RAM
• 25 MB free disk space

FreeBSD x64

• x64 platform machines
• 1 GHz CPU
• 256 MB RAM
• 25 MB free disk space

4.2 System Requirements for the Client Agent for Linux

To use the Client Agent for Linux, you must satisfy the following minimum system requirements:

• 500 MHz CPU running supported Linux operating system
• 256 MB RAM
• 25 MB free disk space

4.3 System Requirements for the Client Agent for Mainframe on Linux OS/390

To use the Client Agent for Linux on OS/390, you must satisfy the following minimum system requirements:

• G2 to G6 9672, zSeries 800, zSeries 900, Multiprise 3000
• 256 MB RAM
• 25 MB disk space

4.4 System Requirements for the Client Agent for Mac OS X (Supported on Windows Only)

To install the Client Agent for Mac OS X, your system must meet the following minimum hardware requirements:

• Minimum 15-MB hard disk space
• Minimum 128-MB RAM

4.5 TCPIP Stacks Requirements for the Client Agent for OpenVMS (Supported on Windows Only)

The Client Agent for OpenVMS supports, at minimum, the following TCPIP stacks:

• Compaq UCX 4.2 eco 3 (on Alpha)
• Compaq UCX 3.3 eco 13 (on VAX)
• Compaq TCPIP v5.0
• Process Software Multinet v4.1B (with patches)
• Process Software TCPWARE 5.3

4.6 System Requirements and Oracle Database Support for the Agent for Oracle on UNIX Platforms

The following sections provide the minimum system requirements and Oracle Database support for the Agent for Oracle on UNIX platforms:

Note: To obtain the latest patches and downloads for the Arcserve Backup Agent for Oracle on UNIX platforms, see the Arcserve Technical Support website.

Sun Solaris SPARC:

On Sun Solaris SPARC, the agent requires the following:

• Sun UltraSPARC models
• 256 MB RAM
• 350 MB disk space

SUN Solaris x86:

On Sun Solaris x86, the agent requires the following:

• Sun x86 models
• 256 MB RAM
• 350 MB disk space

IBM AIX (Physical machine and LPAR):

On IBM AIX, the agent requires the following:

• IBM RISC 6000 models
• 256 MB RAM
• 650 MB disk space

HP-UX:

On HP-UX, the agent requires the following:

• HP 9000 Server/Workstation
• 256 MB RAM
• 350 MB disk space

Database Support on UNIX platforms

You can use the agent with the following databases:

• Oracle 9.0.1, 9.0.1.1, 9.2.0
• Oracle 10.1.0 (10g) and 10.2 (10g R2)
• Oracle 11.1 (11gR1) and 11.2 (11gR2)

  Note: You must install the 6800649 Oracle patch available from the Oracle Metalink website for AIX5L and AIX6L Based Systems (64-bit).

4.7 System Requirements and Oracle Database Support for the Agent for Oracle on Linux Platforms

The following sections provide the minimum system requirements and Oracle Database support for the Agent for Oracle on Linux platforms:

Linux x86:

To use the Agent for Oracle on Linux x86 platforms, you must satisfy the following minimum system requirements:

• x86 a compatible platform machines
• 500 MHz CPU
• 256 MB RAM
• 250 MB free disk space

Linux x64:

To use the Agent for Oracle on Linux x64 platforms, you must satisfy the following minimum system requirements:

• x64 platform machines
• 1 GHz CPU
• 256 MB RAM
• 250 MB free disk space

Database Support on Linux platforms

You can use the agent with the following databases:

• Oracle 9.0.1, 9.0.1.1, and 9.2.0
• Oracle 10.1.0 (10g), 10.2 (10g R2)
• RAC 9i and 10gR1, OCFS on Red Hat Enterprise Server 4.x x86 and x64
• RAC 10gR2 on Red Hat Enterprise Server 4.x x86 and x64
• RAC 11gR2 on Red Hat Enterprise Server and Oracle Enterprise Linux Server 5.x x64
• Oracle 10g (10.1.0.3.0) 64 bit on SUSE Linux Enterprise Server 9.0 x64
• Oracle 10g (10.2.0.1.0) on SUSE Linux Enterprise Server 10.x through 11 SP2, OES2 10.x (x86, x64)
• Oracle Database 11gR1 on SUSE Linux Enterprise Server 10 SP2, Red Hat Enterprise Linux 4.x and 5.x
• Oracle Database 11gR2 32 bit on Red Hat Enterprise Linux 5.x through 6.3, SUSE Linux Enterprise Server 10.x through 11 SP2, OES2 10.x and Oracle Enterprise Linux Server 5.5 through 6.3 x86
• Oracle Database 11gR2 64 bit on Red Hat Enterprise Linux 5.x through 6.3, SUSE Linux Enterprise Server 10.x through 11 SP2, OES2 10.x, OES 11 SP1 and Oracle Enterprise Linux Server 5.5 through 6.3 x64

4.8 System Requirements for the Enterprise Option for AS400

To use the Client Agent for AS400, you must satisfy the following minimum system requirements:

• Supported AS400 OS on a RISC System
• 2 MB disk space
• Protocol Support: TCP/IP

Important! Disk space requirements do not take into account the space required for the agent log files. These log files can take up to 4 MB.

4.9 System Requirements for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

The following table describes the minimum hardware requirements for the Enterprise Option for SAP R/3 for Oracle:

Required Patches

• AIX Platforms:

  The following patches are required for AIX platforms:

  • All platforms--xlc.rte 9.0.0.0 or higher is required
  • AIX 5.2--Fix package 5200-08 or higher is required
  • AIX 5.3--Fix package 5300-07 or higher is required
  • AIX 6.1--Base level 6100-GOLD is required

  Note: For more information, see the IBM Fix Central website and search for the version of your operating system.

• HP-UX Platforms:

  The following patches are required for HP-UX platforms:

  • PA-RISC 11.23--Patch PHSS_37201 or higher is required
  • PA-RISC 11.31--Patch PHSS_37202 or higher is required

  Note: For more information, see the HP website and search for the version of your operating system.

4.10 System Requirements for the Arcserve Backup UNIX and Linux Data Mover

The Arcserve Backup UNIX and Linux Data Mover includes Java 1.6 technology that may require your HP-UX system to be at a specific patch level. For the most current information regarding patches, go to the HP website and apply any required patches before you install the Arcserve Backup Data Mover on HP-UX systems.

• HP-UX PA-RISC 11.23, the patch PHSS_37201 or higher is required
• HP-UX PA-RISC 11.31, the patch PHSS_37202 or higher is required

For AIX systems, the following are required:

• For AIX 5.2, the fix package 5200-08 or higher is required
• For AIX 5.3, the fix package 5300-07 or higher is required
• For AIX 6.1, the base level 6100-GOLD is required
• xlc.rte 9.0.0.0 or higher is needed for all AIX platforms.

For more information, go to the IBM's Fix Central website and search for the version appropriate for your operating system.

The following table describes the minimum hardware requirements for the Arcserve Backup UNIX and Linux Data Mover:

5.0 Installation Considerations

The following section provides information about prerequisites, configurations, and issues to consider before install the Arcserve Backup Client Agents.

5.1 Installation Considerations for the Client Agents

The following section provides information about installation considerations for the Arcserve Backup Client Agents.

• If you perform a full node backup on AS400 systems, you must select the Traverse across File System (UNIX System Only) node option on the Miscellaneous tab of the Backup Manager.

5.2 Installation Considerations for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

To back up and restore SAP R/3 for Oracle data, consider the following:

• The Arcserve Backup for UNIX and Linux Data Mover option is required.

6.0 General Considerations

The following sections provide general information to consider when using Arcserve Backup Client Agents.

6.1 General Considerations for the Agent for Oracle on UNIX Platforms

The following section provides information to consider when using the Agent for Oracle on UNIX platforms:

• Although the Disk to Disk to Tape Option has been added to Arcserve Backup, child jobs generated by RMAN use the full backup staging policy. You cannot currently extend incremental or differential staging policies to the child jobs generated by RMAN, although this functionality is expected to be included in a future release.

6.2 General Considerations for the Agent for Oracle on Linux Platforms

The following section provides information to consider when using the Agent for Oracle on Linux platforms:

• Although the Disk to Disk to Tape Option has been added to Arcserve Backup, child jobs generated by RMAN use the full backup staging policy. You cannot currently extend incremental or differential staging policies to the child jobs generated by RMAN, although this functionality is expected to be included in a future release.

7.0 Known Issues

The following sections provide information about issues known to exist in this release.

7.1 Known Issues for the Agent for Oracle on UNIX and Linux Platforms

The following issues relating to the Agent for UNIX/Linux are known to exist in this release:

• We recommend that you back up the Oracle RMAN agent using Disk to Disk to Tape feature (Disk Staging). If you chose to back up directly to tape, note you will require more storage media when doing a multichannel backup.
• This release of Arcserve Backup supports one (1) password per Oracle encrypted backup.
• When different table spaces are backed up using different passwords, you must restore them in separate jobs by providing the correct passwords.
• This release of Arcserve Backup supports Oracle-encrypted backup and decryption restore jobs submitted from the Manager Console (GUI).
• This release of Arcserve Backup will not show the lock icon for RMAN-encrypted sessions.
• Avoid changing passwords after a full backup is done. When password must be changed, do so prior to performing a full backup.
• Invalid incremental levels in Oracle 10g:
  • For rotation or GFS-rotation jobs, incremental levels are assigned as follows:
    • full backup = incremental level 0 (RMAN)
    • incremental backup = incremental level 1 (RMAN)
    • differential backup = incremental level 1 cumulative (RMAN)
  • For non-rotation jobs, you must set an incremental value between 0 and 1 if you are running Oracle 10g. If you are running an earlier version of Oracle, set an incremental value between 0 and 4.
• You must use an RMAN Catalog to run jobs with the Oracle option Include Control File Oracle option enabled from the Oracle Restore Manager. If you enabled the control file autobackup feature for the target database before using the Agent for Oracle, use your own RMAN scripts to restore an autobackup of the control file. For more information, see the Arcserve Backup Agent for Oracle Guide.
• Compare Media to Disk is not supported on Agent for Oracle sessions.
• Optimize Restore functionality is not supported for the Agent for Oracle.
• The Restore by Media and Restore by Session options are not supported for this release.
• Encryption Oracle data during the backup phase or the migration phase only supports encrypt data at Backup Server, encrypt data at Agent is not supported.
• Arcserve Backup does not support restoring multiple, encrypted, Oracle RMAN sessions in a single restore job. You must restore encrypted Oracle RMAN backup sessions as individual restore jobs.
• The Agent can support session passwords if Encrypted data at server side is selected from Global Options during backup.
• You should reboot the machine whenever you install a new Oracle database to avoid problems loading a driver (OCI.DLL).
• If you experience problems expanding the Oracle database after providing the correct login credentials, collapse the machine and then re-expand the tree to refresh the cache.
• You must supply the correct host name when registering the Agent for Oracle nodes in the Arcserve Backup database. If the Agent machine has a fully qualified name (computer name + domain name, such as NodeName.ca.com), then the full computer name must be used while registering the Agent node.
• For the Agent for Oracle on non-global zones on Solaris 10 (SPARC, x86):
  • If the common agent is not installed in global zones, you must complete the following steps before you install the Oracle Agent in non-global zones:
    • global# mkdir -p /opt/CA/ABcmagt; touch /opt/CA/ABcmagt/caagent
    • global# ln -sf /opt/CA/ABcmagt/caagent /usr/bin/caagent

7.2 Known Issues for the Client Agent for OpenVMS

The following issues related to the Client Agent for OpenVMS are known to exist in this release:

• The Client Agent for OpenVMS does not support incremental and differential backup operations.
• The agent does not support Synonyms or Aliases.
• The agent does not support backup or restore filters.
• Backup jobs cannot be stopped before they finish. To stop a backup job, shut down the agent process on the OpenVMS computer. The agent job is then stopped at the host.
• Restore jobs can be executed without providing the correct session password. Users will still be able to restore, but the backup sessions are not password protected.

7.3 Known Issues for the Enterprise Option for AS/400

The following issues related to the Enterprise Option for AS/400 are known to exist in this release:

• For large backup jobs, disable the File Estimate option in the Backup Manager.
• You cannot browse the AS/400 client tree while the Client Agent for AS/400 is running a backup job.
• If, after ten minutes or more of inactivity, you expand the Client Agent for AS/400 tree, a lost connection message can be generated in the Arcserve Backup interface. Click OK to proceed with browsing.
• Whole node backup operations are not supported with the Client Agent for AS400.

7.4 Known Issues for the Client Agent on UNIX and Linux Platforms

The following issues relating to the Client Agent on UNIX and Linux platforms are known to exist in this release:

• On AIX platform, the tcp_nodelayack option prompts TCP to send an immediate acknowledgement, rather than the usual 200 ms delay. Sending an immediate acknowledgement might add a little more overhead, but in some cases, greatly improves performance.
• By default, this option is disabled and it causes the delay acknowledgement within 200 ms in most tcp received during restoration from primary server to AIX client agent. And this causes the restoration speed to become slower than 10mb per minute.

  To improve this, we may enable this option by following the steps below:

  1. Check the current setting:

     # no -a | grep tcp_nodelayack

  2. If the value is zero or not set, set it to 1:

     # no -o tcp_nodelayack=1

7.5 Known Issues for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

The following issues relating to the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux) are known to exist in this release:

• If a SAP backup job fails on the Arcserve Backup server (for example, a media error occurs), the SAP backup utility (for example, brbackup) will stop responding and eventually time out. The backup utility behaves in this manner because it cannot detect the status jobs on the backup server. When you encounter this problem, terminate the SAP backup manually, correct the problem, and then resubmit the backup.
• This option does not support using multistreaming when backing up SAP data to data deduplication devices. With multistreaming, Arcserve Backup backs up SAP data to multiple devices that reside in different device groups simultaneously. This behavior causes Arcserve Backup to ignore the value of DESTGROUP specified in the util_par_file configuration file. As a result, Arcserve Backup backs up SAP data to device groups that do not contain deduplication devices.
• If you register a data mover server with a different primary server after you install and configure option, you must reconfigure the option using the sapsetup script. If you do not reconfigure the option, jobs submitted through the affected data mover server will fail.
• Optimize Restore functionality is not supported for the Enterprise Option for SAP R/3 for Oracle.
• Compare Media to Disk functionality is not supported on Enterprise Option for SAP R/3 for Oracle sessions.
• With this option you can back up data stored on UNIX and Linux agents to deduplication devices. However, the option does not support compressing the data during the backup.
• The restoration of SAP R/3 agent databases from the Arcserve Backup Restore Manager is not supported. However, you can perform this restoration by using the "brrestore" module from the Command Line. The brrestore module is used to restore database data files, control files, and offline redo log files.
• By default, the network option parameter "tcp_nodelayack" on AIX platforms is set to 0. This default setting may cause restoring SAP data from primary and member server to be slow (less than 10MB/min).

  To remedy this problem, change the setting of tcp_nodelayack to 1 using the following command:

  no -o tcp_nodelayack=1

7.6 Known Issues for the Data Mover Option in Non-global Zones on Solaris 10 Platforms

• The Data Mover option is supported in non-global zones on Solaris SPARC 10 Platforms but needs to consider the following to avoid installation error:
  • If the common agent is not installed in the global zone, then create the following folder and link:
    • global# mkdir -p /opt/CA/ABcmagt; touch /opt/CA/ABcmagt/caagent
    • global# ln -sf /opt/CA/ABcmagt/caagent /usr/bin/caagent

    In addition, create a writable folder: /full_path_of_zone/DEV_CA with the root user in the global zone and mount it to /dev/CA in the non-global zone:

    global# zonecfg -z my-zone

    zonecfg:my-zone> add fs

    zonecfg:my-zone:fs> set dir=/dev/CA

    zonecfg:my-zone:fs> set special=/full_path_of_zone/DEV_CA

    zonecfg:my-zone:fs> set type=lofs

    zonecfg:my-zone:fs> add options rw

    zonecfg:my-zone:fs> end

  • If the common agent is installed in the global zone, then it is required that you create a writable folder: /full_path_of_zone/DEV_CA with the root user in the global zone and mount it to /dev/CA in the non-global zone:

    global# zonecfg -z my-zone

    zonecfg:my-zone> add fs

    zonecfg:my-zone:fs> set dir=/dev/CA

    zonecfg:my-zone:fs> set special=/full_path_of_zone/DEV_CA

    zonecfg:my-zone:fs> set type=lofs

    zonecfg:my-zone:fs> add options rw

    zonecfg:my-zone:fs> end

8.0 Language Certifications for Arcserve Backup

An internationalized product is an English product that runs correctly on local language versions of the required operating system and required third-party products and supports local language data for input and output. Internationalized products also support the ability to specify local language conventions for date, time, currency, and number formats.

A translated product (sometimes referred to as a localized product) is an internationalized product that includes local language support for the product's user interface, online help and other documentation, as well as local language default settings for date, time, currency, and number formats.

Arcserve Backup has been internationalized and translated into the following languages, in addition to the English release:

• Brazilian-Portuguese
• French
• German
• Italian
• Japanese
• Korean
• Simplified Chinese
• Spanish
• Traditional Chinese

If you run this product on a language environment not included in the list, you may experience problems.

9.0 Contact Arcserve

The Arcserve Support team offers a rich set of resources for resolving your technical issues and provides easy access to important product information.

https://www.arcserve.com/support

With Arcserve Support:

• You can get in direct touch with the same library of information that is shared internally by our Arcserve Support experts. This site provides you with access to our knowledge-base (KB) documents. From here you easily search for and find the product-related KB articles which contain field-tested solutions for many top issues and common problems.
• You can use our Live Chat link to instantly launch a real-time conversation between you and the Arcserve Support team. With Live Chat, you can get immediate answers to your concerns and questions, while still maintaining access to the product.
• You can participate in the Arcserve Global User Community to ask and answer questions, share tips and tricks, discuss best practices and participate in conversations with your peers.
• You can open a support ticket. By opening a support ticket online, you can expect a callback from one of our experts in the product area you are inquiring about.

You can access other helpful resources appropriate for your Arcserve product.

Providing Feedback About Product Documentation

If you have comments or questions about Arcserve product documentation, please contact us.

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