Troubleshooting › The Backup Server Cannot Detect Devices

The Backup Server Cannot Detect Devices

Valid on Windows Server 2003 and Windows Server 2008 systems.

Symptom:

CA ARCserve Backup does not detect libraries, files system devices, or both.

Solution:

Ensure that you completed the following tasks.

• Install UNIX and Linux Data Mover on the UNIX or Linux computer.
• Register the data mover server with the CA ARCserve Backup primary server.
• Share the libraries.
• Register the required licenses on the CA ARCserve Backup server.
• Log in directly to the data mover server and use the various platform specific commands and tools to check the status of the attached devices.