Introducing CA ARCserve Backup Agents and Options › Using Agents › Agent for Virtual Machines › Troubleshooting › Mount Operation Problems › Volume Mount Points Cannot be Traversed

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Volume Mount Points Cannot be Traversed

Valid on all Windows systems functioning as backup proxy systems.

Symptom:

CA ARCserve Backup cannot traverse volume mount points after the agent mounts a file mode backup using VDDK.

Solution:

To traverse volume mount points on the backup proxy system, CA ARCserve Backup must use VMware VCB Framework to perform file level backups. VMware VDDK does not support the capability to traverse volume mount points related to file level backups.

By default, CA ARCserve Backup uses VCB Framework to perform file level backups when VCB Framework and VDDK are installed on the backup proxy system. However, if only VDDK is installed on the backup proxy system, CA ARCserve Backup uses VDDK to perform file level backups of VM data.