Introducing CA ARCserve Backup Agents and Options › Using Agents › Agent for Virtual Machines › Troubleshooting › Backup and Recovery Operations › The Agent Deletes Snapshots After Recovering VMs

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The Agent Deletes Snapshots After Recovering VMs

Valid on Windows Hyper-V systems.

Symptom:

After you recover a VM with data that was backed up using the raw (full VM) backup mode with the allow file level restore option specified, the recovery process deletes the snapshot.

Solution:

The symptom described above is expected behavior. To preserve snapshots after recovering VMs, you must specify the raw (full VM) backup mode, but do not specify the allow file level restore option.