Using Dashboard › Troubleshooting Global Dashboard › Global Dashboard Troubleshooting › "Service Communication Failure" occurred

"Service Communication Failure" occurred

When you launch Global Dashboard, you receive the following error message:

"Communication with the CA ARCserve Backup Server can be established, but unable to communicate with CA ARCserve Communication Foundation (Global) Service. Please make sure that the CA ARCserve Communication Foundation (Global) Service is up and running."

Reason:

• At the central site, the CA ARCserve Communication Foundation (Global) Service is not running
• At the central site, the SQL Server service is not running.
• You are trying to connect to the Central Primary Server through a remote CA ARCserve Backup Manager and a network connectivity problem exists.

Action:

• Verify all services are running.
• Verify a valid network connection exists between the Central Primary Server and the remote CA ARCserve Backup Manager.