Using the Trouble Ticket Option

To create a Trouble Ticket

  1. Highlight the Trouble Ticket leaf object.
  2. Click on the Edit Item or New Item toolbar button (or use the right-click menu). Enter the necessary Trouble Ticket information.
  3. Use the browser to select the printer recipient. Highlight the chosen printer.
  4. Click Add to move that printer to the recipient list. You will be prompted to provide the username and password to connect to the printer device.
  5. To add additional recipients, repeat steps 3 and 4.
  6. Click OK to save the information.