Warning AW0550

Unable to connect to the VM agent. File-level restore will not be available. (VM agent=[VM name])

Module:

Agent for Virtual Machines

Reason:

• The Universal Agent service on the VM may have stopped.
• The Virtual Machine is powered off or unavailable.
• The IP address of the VM may has been changed since the last CA ARCserve Backup database update.

Action:

1. Specify the CA ARCserve Backup server using the Agent Admin and restart the Universal Agent service.
2. Ensure the Virtual Machine is powered on and restart the CA Universal Agent service.