Error Code

Reason

Action

11

Invalid queue.

Perform the Cstop/Cstart operation. If this does not resolve the problem, collect CA ARCserve Backup\Log\JobQueue.Log and contact Technical Support.

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact CA Support at http://ca.com/support.

12

Open failed.

Check if files from the folder CA ARCserve Backup\00000001.QSD are in use by some other applications, for example, Anti-virus applications. Otherwise, perform the Cstop/Cstart operation. If this does not resolve the problem, collect JobQueue.log and contact Technical Support.

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact CA Support at http://ca.com/support.

13

Read failed.

Check if files from the folder CA ARCserve Backup\00000001.QSD are in use by some other applications, for example, Anti-virus applications. Otherwise, perform the Cstop/Cstart operation. If this does not resolve the problem, collect JobQueue.log and contact Technical Support.

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact CA Support at http://ca.com/support.

14

Write failed.

Check if files from the folder CA ARCserve Backup\00000001.QSD are in use by some other applications, for example, Anti-virus applications. Otherwise, perform the Cstop/Cstart operation. If this does not resolve the problem, collect JobQueue.log and contact Technical Support.

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact CA Support at http://ca.com/support.

15

Memory allocation failed.

Check the amount of memory available using TaskMgr.exe. Close down some other active applications. If the problem happens again, increase the amount of physical memory on the system.

18

Invalid queue job.

Perform the Cstop/Cstart operation. If this does not resolve the problem, collect CA ARCserve Backup\Log\JobQueue.Log and contact Technical Support.

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact CA Support at http://ca.com/support.

19

Create failed.

Check if files from the folder CA ARCserve Backup\00000001.QSD are in use by some other applications, for example, Anti-virus applications. Otherwise, perform the Cstop/Cstart operation. If this does not resolve the problem, collect JobQueue.log and contact Technical Support.

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact CA Support at http://ca.com/support.

20

Invalid owner.

Check if files from the folder CA ARCserve Backup\00000001.QSD are in use by some other applications, for example, Anti-virus applications. Otherwise, perform the Cstop/Cstart operation. If this does not resolve the problem, collect JobQueue.log and contact Technical Support.

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact CA Support at http://ca.com/support.

200

Invalid queue job type.

The job has been corrupted due to unknown reasons.

Check if files from the folder CA ARCserve Backup\00000001.QSD are in use by some other applications, for example, Anti-virus applications. Otherwise, perform the Cstop/Cstart operation. If this does not resolve the problem, collect JobQueue.log and contact Technical Support.

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact CA Support at http://ca.com/support.

201

Invalid queue job signature.

The job has been corrupted due to unknown reasons.

Check if files from the folder CA ARCserve Backup\00000001.QSD are in use by some other applications, for example, Anti-virus applications. Otherwise, perform the Cstop/Cstart operation. If this does not resolve the problem, collect JobQueue.log and contact Technical Support.

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact CA Support at http://ca.com/support.

202

Maximum jobs reached.

The Job Queue holds up to 4096 jobs. Delete any older DONE jobs from the Queue or change the Job Queue Pruning interval in the Server Admin Manager.

1726

Remote procedure call failed

1. Check the firewall configuration and set all CA ARCserve Backup services to be trusted.

2. Restart the RPC serivce.

3. Reboot the computer.