Error E3394
Unable to establish TCP reconnection because the agent does not have the requested packet. (SEQ=<Packet Sequence Number>, AGENT=<Machine Name>, Error=<Error Code>)
Module:
Task Engine
Reason:
The Server is unable to negotiate the last successful packet that was received from the agent. The negotiation is performed in response to a disconnection where the agent machine reconnects to the server and attempts to restart from the point of failure.
Action:
- Investigate the cause of the disconnection itself.
- Add the agent to a makeup job (either an auto make up job using CA ARCserve Backup or a manual make up job) and rerun the job with the intention of protecting it.
- If the problem persists, contact CA Support at http://ca.com/support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.