Troubleshooting › SAN Configuration Problems › Devices are Not Shared

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Devices are Not Shared

Valid on Windows platforms.

Symptom:

Devices attached to the ARCserve (SAN) Primary server are not marked as shared or slots could not be shown in the CA ARCserve Backup GUI.

The mechanism that is used to determine whether a device is “shared” is now dynamic. The CA ARCserve Backup Member server is responsible for detecting “shared” devices and reporting these “shared” devices to the CA ARCserve Backup (SAN) Primary server. Therefore, if the CA ARCserve Backup Tape Engine service is not running on any of the SAN-attached Member servers, then no “sharing” is occurring and the devices will not show as being “shared”.

Solution:

Make sure the CA ARCserve Backup Tape Engine service has been started on at least one of the SAN-attached Member servers. If necessary, start the Tape Engine service on one or all of the SAN-attached Member servers.