Troubleshooting › BackUp and Restore Problems in the Agent for Oracle in RMAN Mode › Remote Oracle Instance Backup fails in RMAN mode

Remote Oracle Instance Backup fails in RMAN mode

Symptom:

When I try performing a full backup of remote Oracle instance without selecting the RMAN catalog option, the backup fails. How to correct this?

Solution:

This happens when you try to perform a remote database backup. You can check the mgmtsvc.log file on the server side at

<ARCserve_HOME>\LOG\mgmtsvc.log

and the cli.log file on the client side at

<CA_HOME>\SharedComponents\ARCserve Backup\jcli\cli.log

Perform the following steps to ensure the host name resolution:

1. On the client machine, if you have multiple NICs installed and DNS server configuration fails.

   Modify the clishell.cfg as:

   #jcli.client.IP=0.0.0.0
   

   Remove the '#' and set the correct IP address.

2. On the server machine, if you have multiple NICs installed and DNS server configuration fails.

   Modify the mgmtsvc.conf as:

   #wrapper.java.additional.10=-Djava.rmi.server.hostname=0.0.0.0
   

   Remove the '#' and set a correct IP address.

3. Restart CA Management Service.

   Note: If you find the

   java.rmi.ConnectException: Connection refused to host
   

   in cli.log file, you must modify the server side mgmtsvc.conf configuration file.

   If you find the

   java.rmi.ConnectException: Connection refused to host
   

   in mgmtsvc.log, you must modify the client side clishell.conf configuration file.