The CA ARCserve Backup Agent for Oracle utilizes the Oracle RMAN technology to backup and restore Oracle. RMAN requires the names of all the Oracle components (database, tablespace, parameter file, control, achieve log). These components must be created using correct character set; else, the Oracle component name will be converted to unrecognized character and stored by Oracle and the RMAN based backup and restore possibly fails. The CA ARCserve does not support this scenario.
If Oracle component is created in DOS mode using language other than English and CJK (Japanese, Korean, Simplified Chinese, and Traditional Chinese), NLS_LANGUAGE must be set properly to guarantee the Agent for Oracle component name is created using correct charset. For more information on how to setup the NLS_LANG properly for Windows and DOS Code Pages, go to:
http://www.oracle.com/technology/tech/globalization/htdocs/nls_lang%20faq.htm or the Oracle documentation.
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