Introducing CA ARCserve Backup Agents and Options › Using Options › CA ARCserve Backup UNIX and Linux Data Mover › Troubleshooting › Backup Manager Cannot Browse File System Volumes

Backup Manager Cannot Browse File System Volumes

Valid on Linux platforms.

Symptom:

This problem occurs under the following conditions:

• When you browse the date mover nodes in the Backup Manager Source tab, file system volumes do not display.
• One or more of the following messages appear in the Common Agent log file:

  12/01 08:58:26(47410) - (_AGBRSpawnSubBrowser): child pid=47412
  

  12/01 08:58:26(47410) - (stcpReceive)Failed in recv(5), torcv=8, length=8, Connection reset by peer
  

  12/01 08:58:26(47410) - (_AGBRAppendSubBrowser) Failed in _AGBROpenDir(), ret=-1
  

  12/01 08:58:26(47410) - (_AGBRSpawnSubBrowser): Failed in _AGBRAppendSubBrowser(), ret=-1
  

  Note: The Common Agent log file is stored in the following directory:

  /opt/CA/ABcmagt/logs/caagentd.log
  

Solution:

To remedy this problem, do the following:

1. Open the Common Agent log file located in the following directory on the data mover server:

   /opt/CA/ABcmagt/logs/caagentd.log
   

2. Browse to the section File System Agent.

   Example:

   [0]
   #[LinuxAgent]
   NAME      LinuxAgent
   VERSION   15.0
   HOME      /opt/CA/ABuagent
   #ENV      CA_ENV_DEBUG_LEVEL=4
   ENV       AB_OS_TYPE=SUSE_IA64
   ENV       UAGENT_HOME=/opt/CA/ABuagent
   #ENV      LD_ASSUME_KERNEL=2.4.18
   ENV       LD_LIBRARY_PATH=/opt/CA/ABcmagt:$LD_LIBRARY_PATH:/lib:/opt/CA/ABuagent/lib
   ENV       SHLIB_PATH=/opt/CA/ABcmagt:$SHLIB_PATH:/lib:/opt/CA/ABuagent/lib
   ENV       LIBPATH=/opt/CA/ABcmagt:$LIBPATH:/lib:/opt/CA/ABuagent/lib
   BROWSER   cabr
   AGENT     uagentd
   MERGE     umrgd
   VERIFY    umrgd
   

3. Locate the following switch:

   LD_ASSUME_KERNEL
   

   If this switch is enabled, delete or comment the switch from the file.

4. Do one of the following:
   • Stop and restart the Common Agent using the following commands:

     caagent stop
     caagent start
     

   • Update the Common Agent configuration using the following command:

     caagent update