Troubleshooting › Enable the Debug Option

Enable the Debug Option

You can configure the CA ARCserve Backup Agent for Lotus Domino to receive more debugging information. You can do it through the Registry Editor by enabling the debug option and setting the corresponding parameter value. When you enable the debug option, the program will generate trace files (in the corresponding working directory). The trace file name will be dbanotes@servername.trc, where server name is the actual name of the selected Lotus Domino server. For instance, the trace file generated for server213 will be dbanotes@server213.trc.

You can set the debug parameter to specify the debugging level or the extent of generated trace files. These trace files can include all notes, warnings, and errors that occur while running CA ARCserve Backup. These trace files contain useful troubleshooting information for CA Technical Support.

To enable the debug option and set the parameter value

1. From the Registry Editor, open the dbanotes@servername directory for the applicable Lotus Domino server.
2. Double-click the debug:REG_DWORD option.

   The DWORD Editor dialog opens.

3. Set the debug parameter value to 2 to generate detailed trace files.

   Note: You can set the debug parameter value to 1 to generate trace files and to 0 to not generate trace files.

4. Click OK.